Belt Designs Delivery Info
We use Royal Mail as our default shipping method for UK and International Orders.
You can view any known delays for this service via the following link: Royal Mail Latest News
Despatch and Delivery Process.
Once we have received your order we aim to despatch within two working days. Large orders, made to measure and hand finished items may take a little longer.
Our working days are Monday to Friday UK time excluding public and bank holidays. Royal Mail currently deliver parcels in the UK Monday to Saturday and sometimes on a Sunday depending on the service selected and the shipping address location.
We offer a choice of services for our UK Delivery and these are displayed at the checkout stage.
For parcels that only contain very small items such as belt loops, these are sent in Large Letter format and are usually small enough to fit through a standard size letterbox. Larger items such as belts are sent via Royal Mail Parcel Post.
If you are not at home or available at your chosen delivery address and the parcel is too large to fit through a standard letterbox then a card should be left with instructions on how to arrange re-delivery or collect your parcel. If we have sent your parcel via a tracked service then you should also receive an email notice and a text message if you have provided a mobile phone number at the checkout stage of your order.
N.B. For some remote regions such as the Highlands and Islands parcels can take a little longer to arrive than the usual timeline provided on Royal Mails Website.
For Returns Info Please Click Here
Late Christmas Orders.
Orders received between Christmas and New Year may not be despatched until the second or third working day in the New Year as there is a limited postal service during this time and our craftsmen may not be available to make the items ordered. We try to despatch as much as possible during the interim period between Christmas Day and New Years Eve but its not always possible to despatch all orders until after the Christmas and New Year holiday time.
INTERNATIONAL ORDERS
For International Orders we predominantly use Royal Mail International Postal Services. Royal Mail often partner with the local domestic postal service of the destination country so that parcels with a tracking code can be tracked both via the Royal Mail website and the corresponding local domestic service once the parcel arrives in the destination country. We also use alternative Courier services such as DHL or Fedex when it is not practical or possible to send via Royal Mail.
Goods sent outside the UK maybe liable for further customs duty (import tax). We cannot be held responsible for any delays or further costs due to customs procedures and duty taxes. The carrier will generally ask the recipient to pay for this import tax.
USA Tariff Information – USA Duty Paid Service
N.B. New Duty Tariffs now apply for all orders destined for the USA. However we now use the new Royal Mail Delivered Duty Paid Service for parcels destined for the USA. This means the duty is included in the price paid at the checkout for parcels destined for USA. These parcels should move through the USA Customs without further fees being applied however we cannot guarantee this. You may still be contacted by USA Customs authorities or asked to pay additional Taxes / local duty and Fees associated with importing goods. N.B. Please also see our Returns Policy for further details regarding refunds and deduction of Duty we pay on the customers behalf.
Please see our full terms and conditions for further details.
European Union
Please use our alternative website that has been designed to accept EU consumer orders including Tax and Duty. This means orders placed via the following website will include all Duty and tax payable as long as the order is 150 Euros or less. N.B For all orders above 150 Euro additional Tax and Duty may be charged by the relevant countries customs authorities once the parcel arrives in the destination country.
For orders destined for EU Countries Click Here for Our Alternative Website
Customer Services Department
Belt Designs
You can contact us via email 24/7 and we usually answer the same or following day during normal U.K. working hours (9am – 5.30pm) Monday to Friday.
If you send an email during the evening, weekend or public and bank holiday time then we will endeavour to answer asap but this may not be until the next available working day.
email: info@belt-designs.com