Belt Designs Return Policy
Any goods ordered from Belt Designs can be returned within 30 days of delivery if you decide the product is not suitable for you.
EXTENDED CHRISTMAS RETURNS PERIOD: Orders placed from 20th October until the 23rd December can be returned until the 31st January the following year (from the 24th December, purchases will fall into our normal 30 days Returns policy). This does not affect your statutory rights.
All customers should complete the returns form that you will find inside the packaging, enclose this back inside along with the goods, protective inner packaging and a copy of the packing slip (this is usually on the back of the Returns Form) and return the unused and undamaged goods to the returns address listed below.
Please make sure the item is well packed using protective outer packaging. If you have not been provided with a Free Returns Label then we also recommend that you insure the returned goods for their full value in case they are damaged or lost in transit. If you are based in the UK Royal Mail offer various postal services that will cover the value of your items – check the level of cover is sufficient for the items being returned. We cannot refund you if we do not receive the goods or they have been damaged on the return delivery.
We will process your refund you soon after the goods have arrived at the return address listed below as long as they are undamaged and unused. (Please note it can take several days for the funds to clear once we have instigated the refund this is related to the payment system such as Paypal, Stripe or your own banks processing system). We do not refund any postage charges incurred by you to return an item to us . However you are welcome to use our free returns label if provided. If you are returning items delivered within the UK then we will refund the standard price delivery fee if returned within 30 days of receipt (we do not refund express delivery fees).
If we offered a free delivery service for orders over a specific value and you subsequently choose to return part of your ordered items that result in the total value of the purchase being below the threshold for a free delivery service then the standard delivery fee will be deducted from the refund.
Please ensure you read our Terms and Conditions for full details.
Customer Services Department
Unit 7 St Clears Business Park
Tel: +44 (0) 1994 231472 (Lines are open during U.K. office hours Monday-Thursday 10:30am to 4:00pm. Friday 10:30 – 2.00pm )
You can contact us via email 24/7 and we usually answer within a few hours during normal U.K. working hours (9am – 5.30pm).
If you send an email during the evening, weekend or public and bank holiday time then we will endeavour to answer within 24 hrs.