Belt Designs Return Policy
Any goods ordered from Belt Designs can be returned within 30 days of delivery if you decide the product is not suitable for you.
Just complete the returns form that you will find inside the packaging, enclose this back inside along with the goods, protective inner packaging and a copy of the packing slip (this is usually on the back of the Returns Form) and return the unused and undamaged goods to the returns address listed below. Please make sure the item is well packed using protective outer packaging. We also recommend that you insure the returned goods for their full value in case they are damaged or lost in transit. If you are based in the UK Royal Mail offer various postal services that will cover the value of your items – check the level of cover is sufficient for the items being returned. We cannot refund you if we do not receive the goods or they have been damaged on the return delivery.
We will refund you soon after the goods have arrived at the return address listed below as long as they are undamaged and unused. We do not refund any postage charges incurred by you to return an item to us. Please ensure you read our Terms and Conditions for full details.
Customer Services Department
Unit 7 St Clears Business Park
Tel: +44 (0) 1994 231472 (Lines are open during U.K. office hours Monday-Thursday 10:30am to 4:00pm. Friday 10:30 – 2.00pm )
You can contact us via email 24/7 and we usually answer within a few hours during normal U.K. working hours (9am – 5.30pm).
If you send an email during the evening, weekend or public and bank holiday time then we will endeavour to answer within 24 hrs.