Belt Designs Delivery Info
We use Royal Mail as our default shipping method.
You can view any known delays for this service via the following link: Royal Mail Latest News
Despatch and Delivery Process.
Once we have received your order we aim to despatch within two working days. If you are based in the UK and select a Special Delivery Service then we aim to despatch these orders the same or following working day.
Working days are Monday to Friday UK time excluding public and bank holidays.
Large orders, made to measure and hand finished items may take a little longer.
We offer a choice of services for our Standard UK Delivery and these are displayed at the checkout stage. Small items such as leather belt loops will be sent via Large Letter 2nd Class Post.
UK 24 Delivery is despatched using Royal Mail Tracked 24 Service for most items unless they are small enough to fit through a letterbox. For these small items they will be sent as a Large Letter 1st Class Post.
Express UK Delivery is despatched using Royal Mail Next Day Special Delivery ( If the parcel is exceptionally heavy we may use a alternative courier ). We cant guarantee Saturday delivery with this service however Royal mail often deliver on Saturday its just not guaranteed. These parcels usually arrive the next working day after the day of despatch unless you are in a remote area such as the Highlands and Islands (see details below for these areas.)
If you are not at home or available at your chosen delivery address you should be carded with instructions on how to arrange re-delivery or collect your parcel. If we have sent your parcel via a tracked service then you should also receive an email notice and a text message if you have provided a mobile phone number at the checkout stage of your order.
N.B. For some remote regions such as the Highlands and Islands we cannot guarantee a next day delivery service (see Royal Mail website for details)
Late Christmas Orders. If we receive orders on 23rd and 24th December (and these occur on working days) it is unlikely they will be despatched until the first or second UK working day after Christmas – please check with us before placing your order during this time if you need the item urgently. Some orders received between 27th and 31st December may also not be despatched until the first or second working day in the New Year as there is a limited postal service during this time and our craftsmen may not be available to make the items ordered. We try to despatch as much as possible during the interim period between Christmas Day and New Years Eve but its not always possible to despatch all orders until after the Christmas and New Year holiday time.
For International Orders we use Royal Mail International Postal Services or Courier services such as DHL or Fedex.
Goods sent outside the UK maybe liable for further customs duty (import tax). We cannot be held responsible for any delays or further costs due to customs procedures and duty taxes. The carrier will generally ask the recipient to pay for this import tax.
We use various couriers for International Express Services which will be fully trackable and will usually require a signature on arrival.
Please see our full terms and conditions for further details.
Customer Services Department
Unit 7 St Clears Business Park
Tel: +44 (0) 1994 231472 (Lines are open during U.K. office hours Monday-Thursday 10:30am to 4:00pm. Friday 10:30 – 2.00pm )
You can contact us via email 24/7 and we usually answer within a few hours during normal U.K. working hours (9am – 5.30pm).
If you send an email during the evening, weekend or public and bank holiday time then we will endeavour to answer within 24 hrs.