Belt Designs Delivery Info
Once we have received your order we aim to despatch the same or following working day depending on the time of day we receive the order.
Working days are Monday to Friday UK time.
Made to measure and hand finished items that are made to order may take a little longer.
Standard UK Delivery is despatched using Royal Mail 2nd Class Post
Express UK Delivery is despatched using Royal Mail Next Day Special Delivery or a next day courier service depending on the weight and destination of your parcel ( we cant guarantee Saturday delivery with this service however Royal mail often deliver on Saturday its just not guaranteed). These parcels usually arrive the next working day after the day of despatch unless you are in a remote area such as the Highlands and Islands (see details below for these areas.)
If you are not at home or available at your chosen delivery address you should be carded with instructions on how to arrange re-delivery or collect your parcel.
N.B. For some remote regions such as the Highlands and Islands we cannot guarantee a next day delivery service (see Royal Mail website for details)
For International Orders we use Royal Mail International Tracked and Signed For Services or Courier services for large parcels.
For USA and Canada Express Services we use Fedex International Priority.
All International services require a signature on arrival at the delivery address.
Please see our full terms and conditions for further details.
Customer Services Department
Unit 7 St Clears Business Park
Tel: +44 (0) 1994 231472 (Lines are open during U.K. office hours Monday-Thursday 10:30am to 4:00pm. Friday 10:30 – 2.00pm )
You can contact us via email 24/7 and we usually answer within a few hours during normal U.K. working hours (9am – 5.30pm).
If you send an email during the evening, weekend or public and bank holiday time then we will endeavour to answer within 24 hrs.