To all our customers. We are operating as normal as possible and orders are being despatched as usual each day.
However you may find for UK and International orders that delivery of your parcel may take a little longer than usual due to the social distancing rules and lower numbers of staff working at Royal Mail and other Courier companies around the world . Please see below an extract from Royal Mails Coronavirus Update Notice on how the signing of your items is being handled and further details on International services.
You can also see full details regarding Royal Mails Service during this crisis by clicking on the following link:
Extracts from Royal Mails Website Can be viewed Below regarding the changes to their delivey service:
Royal Mail Signing for and receiving items Information
In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
Royal Mail Changes To Special Delivery Guaranteed
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:
- For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*.
- Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.
Royal Mail International delivery
We are working with our airline and postal/courier partners across the globe to maintain services. The number of countries that we can access is changing daily.
Most major export routes remain open and we continue to accept and process mail. Specifically, Royal Mail’s international services to the USA remain operational.
There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’. For country by country updates in our International Incidents Bulletin